Customer service

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Course Calendar

Effective Customer Service

Excellent customer service is the hallmark of all successful organisations. Do you know who your customers are? Do you know what excites them? Do you know how to find out what they really want? Do you know how to delight your customers?

This intensive one-day program provides participants with the skills to improve both customer satisfaction and outcomes for their organisation.

Participants learn how to view their products or services from the customer perspective, discover their customers’ needs, build a positive and trusting relationship with customers, deliver products or services their customers need and develop methods to monitor their customer service outcomes.